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POS Quality Process

POS’s performance is monitored using a Service Level Agreement (SLA). The SLA is developed by POS and your company and defines the working relationship and performance expectations of both parties. The establishment of a Joint Oversight Committee ensures a partnership approach to this relationship and provides you with the ability to monitor quality and to drive continuous improvement.

Key Quality Benefits

Define expectations and responsibilities
Establish benchmarks for performance
Set reportable performance
Provide periodic review

Key Quality Benefits

Communication between client and POS
Timeliness of resolving corporate-level issues
Continuous feedback to improve process
Performance measurement and review
Joint decision making over reengineering investments